Terms of sale | Design Plus Dev

1. Who sells, and what these terms cover

The seller is Zhiheng Zhong, a private individual who sells under the name Design Plus Dev.

Address: Via Acerbi, 10, 20022 Castano Primo (MI), Italy
Email: office@designplusdev.com
Phone: +39 313 219 0730

In these terms “we” and “us” mean the seller; “you” means the person or business placing the order. These terms are our condizioni generali di vendita (general conditions of sale). They apply to every package, add-on and care month bought on designplusdev.com. Anything agreed separately by email applies only if we both confirm it in writing.

2. Business or private buyer

At checkout you tell us whether you’re buying as a business (for your company, trade or profession) or as a private person. Private persons are consumers under the Italian Consumer Code (D.Lgs. 206/2005) and get the extra rights described in these terms and on the Refund & cancellation page. If the choice is unclear or wrong in a way that matters, we treat you as a consumer.

3. How the contract is made

You put packages in your cart, choose business or private person, and accept these terms and the Refund & cancellation policy.
Private buyers also ask us, by ticking a separate box, to start work during the 14-day withdrawal period.
You press “Order and pay” and pay on Stripe’s hosted checkout page.
The contract is made when Stripe confirms your payment. We then email a confirmation with your order, these terms and the refund policy as they stood that day.

The contract is in English. We keep a copy of your order and of the terms version you accepted; you can ask us for both at any time.

4. Prices and payment

Prices are fixed and in euro. The price shown is the price you pay. You pay the full price at checkout, by the methods Stripe offers on the payment page. Card details go to Stripe, not to us.

If we made an obvious pricing error and haven’t started work, we’ll tell you before going ahead and you can choose a full refund.

Rush delivery is not sold in the cart. If you need it, we quote it by email first (usually +25%), and it applies only once you’ve accepted that quote.

5. What’s included

Each package page and the listino list what a package includes and doesn’t. That list is part of the contract. Things not listed (hosting, domain, third-party fees, translation of your texts, typing in products beyond the stated import allowance) are not included unless you buy the matching add-on.

For catalogue packages, the import allowance is 30 products typed in from your spreadsheet for Catalogue site (12 families) and 100 for Catalogue site (40 families). Each further 10 products is the “Import 10 products” add-on.

6. How the work runs

Brief. After payment you fill in the brief. Work starts once the brief and the materials it asks for have arrived.
Timelines. Each package page gives a usual length. It’s an estimate counted in working days from a complete brief, not a fixed date. If a delay on our side looks likely, we tell you as soon as we know.
Stages. Work moves through brief, structure or concepts, design, build (or final files, for design-only packages), and handover. We send each stage for your feedback.

7. Revision rounds

Each package includes two revision rounds unless its page says otherwise. A round is one consolidated list of changes, sent together, on the stage you’ve been shown. Changes that start the work over (a new direction, new pages, a different structure) are not a round; we’ll say so and quote them. Extra rounds can be bought as the “Extra round” add-on.

8. Your part

Send the brief and materials, and answer questions, within a reasonable time.
Make sure you have the right to use everything you send us: texts, photos, logos, product data, fonts.
Product data is yours. On catalogue sites we put your codes, measurements and specifications in as you supply them; we check formatting and consistency, not technical correctness.
Check what we deliver at each stage, so problems surface early.

If you go quiet. If we haven’t heard from you for 14 days after asking for feedback or materials, the project is paused, not cancelled, and the usual timeline moves accordingly. If we’ve had no reply for 60 days, we may close the project: we email you 7 days before, then hand over the files delivered so far, and the order is complete. Restarting later is quoted by email.

9. Ownership and licences

These terms are the written assignment of rights between us.

When you have paid in full, we assign to you the economic rights in the final deliverables made for you (the chosen logo, designs, layouts, and the code written for your site), to use, change and publish without limit of time or place.
Moral rights (being named as author) can’t be transferred under Italian law and stay with the author. We won’t use them to stop you changing your files.
Concepts and routes you didn’t choose stay ours.
Third-party material in your project (fonts, stock images, plugins, platform themes) stays under its own licence. At handover we list each one, with its licence and any cost.
Our own general tools, snippets and know-how stay ours; you get a permanent licence to use them as part of your site.
We show your project in our portfolio only if you say yes. We’ll ask at handover.

We don’t promise that a logo or name can be registered as a trademark. If that matters, check with a trademark professional before you rely on it.

10. AI tools

We don’t hand AI-generated logos or code to clients as finished work; we may use AI tools for drafts, research and checks. Ask if you want a project done without them.

11. Care months

Care months are prepaid. They stop by themselves: when a care month ends, it ends, and you buy another only if you want one. A care month covers the work described on the Sites page for a site we built. It is help on working days, not a guaranteed response time.

“Care month + 3 hours” includes 3 hours of extra work, which expire 90 days after that care month begins. Unused hours aren’t refunded once they’ve expired.

Unused care months that haven’t started yet can be refunded in full on request.

12. Hosting, domains and other people’s services

We don’t resell hosting or domains. Your site runs on hosting registered to you, and you pay that provider directly. Online-shop platform fees, payment fees on your shop and similar third-party charges are yours. We’re not responsible for outages or changes made by those providers, but we’ll help you understand them.

13. Cancellation, withdrawal and refunds

For business buyers, cancellation and refunds follow the scale on the Refund & cancellation page.

Private buyers may withdraw within 14 days of the contract being made, without a reason, using Withdraw from contract here, email, or the model form. If you’ve asked us to start early, you owe a proportional amount for the stages completed, as listed on the refunds page. Once the service has been fully performed, the right to withdraw no longer applies.

If we can’t complete the work for reasons on our side, we refund in full every stage not yet delivered.

14. What we don’t promise

We design and build to the package description. We don’t promise search rankings, traffic, enquiries, sales, or results at a fair. Any performance or accessibility figures we mention for a project are targets we build towards, not guarantees.

15. Liability

For business buyers, our total liability for an order is limited to the price paid for that order, and we’re not liable for indirect loss such as lost profit, lost data that you hadn’t backed up, or lost business.
These limits never apply to harm caused by our wilful misconduct or gross negligence (art. 1229 Italian Civil Code), or to injury to people.
For private buyers, nothing here limits your rights under the Consumer Code, including the legal guarantee of conformity for digital content and services.

16. Complaints

Write to office@designplusdev.com with your order reference and what’s wrong. We confirm receipt, usually within one working day, and send a full answer within 14 days.

We aren’t currently committed to using a particular alternative dispute resolution (ADR) body. If you’re a consumer, you can still contact an ADR body for consumer disputes under the Italian Consumer Code; if you do, we’ll tell you whether we agree to take part.

17. Law and courts

Business buyers: Italian law applies. Any dispute goes to the court competent for Castano Primo (MI).
Private buyers: Italian law applies, but you keep the protection of the mandatory consumer rules of the country where you live. You can bring a claim, and can be sued, only in the courts of the place where you live.

18. Changes to these terms

We may update these terms. The version you accepted at checkout applies to your order; changes only affect orders placed after they’re published here.